Frequently Asked Questions

What happens if I need to cancel?

• More than 60 days before your program start date: full refund less a $100 administration fee. 
• Between 60 and 30 days before your program start date: 50% refund. 
• Within 30 days of your program start date: no refund. Fees can be transferred to another program if you have a medical or family emergency. 
• We encourage you to consider options for 3rd party travel insurance, especially if international travel is involved. 
• We will consider unforeseen events and circumstances under our cancellation policy.

What time should I arrive on the first day?

Arrive anytime between 2 pm and 4 pm on the first day of your program. You will receive a confirmation email with all the details after you register. 

Can I bring my cell phone or other electronic devices?

There is no cellphone reception at the Educo site. We have internet at our main cabin to run our onsite office. Internet access is not available to participants. If you need to contact a participant during a program please call our office number (250-395-3388). 

Do I need to bring everything on the equipment list?

Yes! The items on the equipment list are what we consider to be the essentials for your safety and comfort.

Do you have any equipment to rent?

Sleeping bags can be rented from us for $15 for the duration of your program. We have a limited amount of clothing, raingear, hiking boots, sleeping pads, and backpacks to lend at no cost. If you are unable to obtain the required items please check with us to ensure we have what you need available to borrow.

Can you accommodate my specific dietary requirements?

Yes! Our kitchen staff will cater to your special food needs. We can accommodate gluten free, vegetarian, vegan, dairy free, pescatarian, and more! Please clearly identify your specific dietary requests on the medical form and we will make sure there is always an option available for you at meal and snack times. 

Can I bring my own snacks?

Due to potential food allergies of other participants and to prevent rodent issues in cabins and tents, we ask that you do not bring your own snacks. We provide ample healthy food and will make sure everyone is well fed! We will ask that you leave personal snacks with us when you arrive, to be returned on the final day of program. 

I take medication. How will I be assisted with this?

All required medications must be disclosed on the medical form. Please bring prescription medications in the original containers that are clearly labeled. The Program Director (and your facilitator during outtrips) will safely store and oversee dispensing the medication.  

I have allergies. How will you assist in managing my potential allergic reactions?

You are responsible for advising us ahead of time of any allergies and their severity. We will do everything we can to assist you in avoiding exposure to your allergens. Our staff are trained in first aid and will provide appropriate medical care if you experience allergic reactions. If you have a nut allergy we will ensure that your program is nut free.  

Should I bring money?

You will not need any spending money during the program. Cash and other valuables will be held in security for you during your program. JUMP! merchandise will be available at the Open House (t-shirts $25, hoodies $50) .

How fit do I need to be?

Fitness requirements vary depending on your program choice. We move as fast as our slowest person and adapt the activities and routes based on the group’s capabilities. The Trekkers Program involves a multi-day backpacking trip which requires a moderate fitness level. Let us know if you have questions regarding the fitness level required for a specific program. 

What is your alcohol, smoking, vaping and substance abuse policy?

Zero tolerance. Participants found with any of these substances will be asked to leave the program immediately. 

What are your safety policies?

Safety is our number one priority! Our operating policies and procedures adhere to a high level of industry safety standards. Our professionally trained staff each hold current Wilderness First Aid Certification, industry approved outdoor equipment is used during all course activities and satellite emergency communication is carried on all backcountry trips.  JUMP! is accredited by the BC Camping Association. 

I am gender diverse, how will my needs be met?

We want our participants to feel welcome and safe. We strive to be inclusive in all of our interactions and how we logistically plan your stay. We will address you with your preferred pronoun and name and our bathrooms are gender inclusive.  Please reach out to us for further clarification.

What are the sleeping arrangements?

Programs are divided into cabin groups of up to 10 students (based on gender identity).

What happens on the last day of the program?

Family and friends are invited to an Open House presentation and celebration on the last day of each program! The Open House is a chance for participants to share their highlights and achievements and to show their family and friends around the Educo site. The Open House provides participants with a final opportunity to step out of their comfort zone by sharing a story, song, or skit about their personal adventures and moments of transformation during the program.

Is there electricity at the Educo site?

The Educo site is totally off grid. We have a solar panel system to operate our site phone, office equipment, main cabin lights and running water. We have propane fridges and a commercial grade propane stove and grill. We have an amazingly efficient wood-fired hot water heater for heating water for dishes.

What is the food like?

Delicious, nutritious meals are our priority along with healthy snacks throughout the day! Menus are created specifically for each program and carefully prepared by our kitchen staff and volunteers.   

Here’s a sampling of some of our classic menu items-  
Breakfast: cereal, oatmeal, fruit, eggs, toast, french toast, pancakes. 
Lunch: sandwiches, wraps, soup, salads, raw vegies 
Dinner: spaghetti, chili, burritos, hamburgers, chicken 
Snacks: muffins, fresh fruit, granola bars

My travel plans involve flights. Can you provide transportation from the airport?

We are pleased to offer airport pick-up/drop support to ensure that you have a smooth and stress-free travel experience.

What are your COVID-19 policies?

JUMP! adheres to the most recent BC Camping Association Guidelines. BCCA COVID 19 Guidelines

The following guidelines are currently in place:

• Vaccination for COVID-19 is not required. 
• Should a participant display COVID-19 symptoms during the program, they will need to go home as soon as possible.
• Should a staff member display COVID-19 symptoms during the program, they will be immediately isolated and moved off site until they can provide a negative COVID-19 test result. Another facilitator will take over for the remainder of the programming.

What happens if a program is cancelled due to COVID-19?

• If your program is cancelled due to COVID-19 Health Orders your options include transferring to a future program, receiving a credit or receiving a full refund, less a $100 administration fee.